Your members' member portal

What is it?

Every contact in your club has their own member portal. There is nothing to activate: the portal exists as soon as the contact is created, and your emails (call-ups, payment links, equipment) already carry the personal access link. Your members install no app and create no account.

How your members get in

• From your emails — the registration confirmation email, every call-up, payment link or equipment notification contains a personal "Member portal" link.
• From the member's record — a "Member portal link" button on the contact page: Paak sends the access email immediately. Ideal when a new family joins.
• For several members at once — from the members list, select the people you want (or the whole list) and click "Invite to portal": each one gets their access link in a single action. Ideal at the start of a season. Available on every plan, just like the one-by-one invite from a member's record.
• On their own — on your public registration page, the "Already a member?" link lets a member receive their access by entering the email the club knows. For security, the response is identical whether the email is known or not.

The link they receive is single-use and expires after 72 hours; once opened, the session stays active for 30 days on that device. Sensitive operations (contact details, documents, receipts) additionally require a 6-digit code sent by email.

What your members do there

• Schedule — upcoming sessions, with an attendance reply they can change until the session starts, and a calendar subscription (ICS) for their phone, activated with a button in the schedule; the member can then regenerate it at any time — the old link stops working.
• Payments — fees due, payable online if your club has enabled online payment (Mollie); when several dues are open (fees, equipment), the "Pay everything" button settles them in a single payment. Printable receipts and attestations. Without online payment, your members see an honest note inviting them to pay the club directly.
• My club — grades and licences recorded by the club, 12-month attendance, and the news you have sent.
• Volunteering — the volunteer slots the club has published, claimed or dropped in one tap. See Publish a volunteer slot.
• Profile — email and phone editable by the member (you are notified); identity stays read-only.
• Privacy — consents (newsletter, image rights) and GDPR rights, exercisable at any time.

Medical certificates and documents

Document upload is part of Paak One and above. The family uploads the medical certificate directly in their portal (PDF or photo). You find it under Documents in your dashboard: on approval, the expiry date automatically fills the member's medical qualification. A rejection sends the member an explanation. On the free plan, your members instead see a note explaining what online upload would bring them.

Privacy and security

• Uploaded documents are encrypted before storage, hosted in Europe, and uploading requires the member's explicit consent.
• Each member only ever sees their own data — never other members'.
• Minors under 15 have no access of their own: the parent uses the portal.
• "Log out everywhere" revokes all of the member's sessions in one click.

Violence in sport: the Signal-sports cell (French clubs)

For a club in France, the member portal shows a quiet line on every tab, « Victim or witness of violence in sport? », and the My club tab explains it: the Signal-sports cell of the French sports ministry listens to, helps and protects anyone, child, teenager or adult, friend, parent or teammate, who has suffered or witnessed sexual assault, mistreatment, harassment or any other form of violence, or who has a doubt about the behaviour of a coach or an athlete. Reports go by email to signal-sports@sports.gouv.fr; the same line sits under your online sign-up form, where parents pass. The public numbers are listed too: 17 or 114 in an emergency, 119 for a child in danger, 3018 for online violence, 3114 for suicide prevention.

This service is independent of your club and of Paak: nothing goes through either, and there is nothing to configure. The ministry offers a communication kit (A3 poster, screen and social visuals) your club can display in its changing rooms.