Connect Stripe (Canada, US, Australia)

PAYMENTS Reading time : 5 min Updated October 14, 2026
This article is for clubs in Canada, the United States and Australia. Everywhere else, Paak collects with Mollie: see Connect Mollie.
In these three countries Mollie does not open accounts. Paak relies on Stripe: your club creates its own Stripe account from Paak, completes it on Stripe's site, and Stripe verifies it. Paak never sees your members' card numbers or the club's bank details; it receives from Stripe only the state of your account.

Step by step

  1. From the Management menu, open Settings, then Payments. The "Stripe, your club's payment account" card shows when your club's country is Canada, the United States or Australia.
  2. Step "Create the club's Stripe account": say what your club is (a non-profit, a company, or an individual for an independent coach), then click "Create the account and continue on Stripe". Paak creates a free Stripe account in the club's name and sends you to Stripe's site.
  3. On Stripe's site, complete the details Stripe asks for (the identity of the person in charge, the club's details, the bank account for payouts). You can come back to Paak at any time: the card updates when you return, and "Refresh status" re-reads Stripe's answer.
  4. Step "Complete the details": while Stripe is still waiting for something from you, the card says so ("Stripe is still waiting for … pieces of information from you") and "Continue on Stripe" takes you back there. Once Stripe has everything, the card shows "Nothing to do on your side": Stripe is reviewing your club's file and Paak updates the page. "Follow on Stripe" opens your Stripe dashboard.
  5. Step "Ready to collect": it switches on when Stripe has activated card payments on the club's account. It then tells you, in plain words, where collecting from Paak stands (below).

Collecting from Paak

Since 15 October 2026, collecting goes through that account. Payment links sent from a member's page, online registration with payment built in, payment from the member portal (one fee, or "Pay everything"), equipment sales and the renewal links of the season rollover open a Stripe payment page, by card, in Canadian dollars: the receipt sends itself and the fee turns "paid" as soon as Stripe confirms.

Instalment and monthly formules work too: the member pays the first instalment by card, the card is saved on the club's Stripe account (never on Paak's), and Paak charges each following instalment on the club's debit day; a declined card informs the member and the club, and never excludes anyone. A refund is made from the payment's page: Stripe returns Paak's fee as well, and the membership goes back to awaiting payment. Not through Stripe: Interac e-Transfer and pre-authorized debit (PAD), which you record by hand.

FAQ

What does Paak see of my Stripe account?
The account's identifier, whether Stripe is still waiting for information, whether card payments and payouts are active, and the time of the last read. Never your members' card numbers, never the club's bank details: those are entered on Stripe's site and stay with Stripe.
What are the fees?

Stripe's fees, charged by Stripe to the club at the rates of your country (read on 14 October 2026; check them on Stripe's pricing page for your country):

  • Canada: 2.9% + CA$0.30 per payment with a Canadian card, + 0.8% for an international card, CA$15 per dispute (stripe.com/en-ca/pricing).
  • Australia: 1.65% + A$0.30 per payment with an Australian card, 3.5% + A$0.30 for an international card, A$25 per dispute (stripe.com/au/pricing).
  • United States: Stripe's US rates, on stripe.com/pricing.

Paak's commission: the rule of our pricing, the same as with Mollie: 1.2% per payment, capped at 2.50 in the currency of the payment, on the Free plan; 0% from Paak One.

Payments recorded by hand (Interac e-Transfer, cheque, cash): no Paak fee, no Stripe fee.

What about Interac e-Transfer or bank debits?
Not through Stripe in Paak: Stripe handles card payments. An Interac e-Transfer, a cheque or a bank debit stay payments you record by hand in Paak.
Can I detach Stripe from Paak?
Yes: on the card, click "Detach Stripe from Paak". Paak stops using the account; your club keeps its Stripe account and dashboard, and can attach it again later: the same account comes back.
The card says "Test Mode Active"?
The Stripe account is a test account: no real money moves.
Where do I follow payments and payouts?
In your club's own Stripe dashboard ("Open the Stripe dashboard" on the card), in the language of the account. Paak shows only the state of the account.
Last updated: October 14, 2026 ID : help.payments.connect-stripe