Automatic reminders

How it works

1. Every day, Paak finds active memberships whose fee is still unpaid.
2. After a grace period (14 days by default from the membership's creation), the member receives a reminder email.
3. While the fee stays unpaid, the reminder repeats — at most every 7 days by default.
4. As soon as the payment is recorded (online or entered manually), the reminders stop.

Every reminder sent shows up in the member's activity history on their contact page — like any other club email.

Tuning the cadence

1. Open Settings → Payments.
2. In the Automatic payment reminders card, flip the switch on or off.
3. Optionally adjust First reminder after (days) and Repeat at most every (days). Leave blank to keep the defaults (14 and 7 days).
4. Click Save.

What the member receives

• An email in your club's identity (logo, and custom colors if your plan includes them), in the club's language.
• The amount due, season and membership type — in your currency (EUR or CHF).
• A button to their member portal to check their situation and pay online if your club has Mollie connected.
• A deliberately gentle tone: the email mentions the other payment methods your club accepts and notes that a recent payment can take a moment to be recorded.

Frequently asked questions