In Paak, your members are managed under the Contacts section. Each contact can have a profile, memberships, qualifications and belong to one or more teams.
Add a member manually
- In the sidebar, click Contacts.
- Click the "New Contact" button at the top of the list.
- Enter at least the first name and last name. Email and phone are optional but recommended for convocations.
- Choose the contact type: Athlete, Coach, Guardian or Staff. Volunteering is not a contact type; it is an extra hat (see Manage club volunteers).
- The member is immediately visible in your contacts list.
Have a lot of members?
If you already have a list in a spreadsheet, importing is faster. See the Import data guide.
FAQ
Does the member receive an email automatically?
No. Adding a contact does not trigger an email. To invite someone as a Paak user (staff or admin), go to Settings → Access & collaborators and click "Invite a colleague".
How many members can I add?
100 on Free, 500 on Paak One, unlimited on Paak Pro.
A member leaves the club: do I delete them?
No, you archive them. From their page, Actions → Archive: they disappear from your lists, convocations, roll calls and headcounts, stay in past sessions and come back in one click. Details in A member leaves the club.
Contact vs. User: what's the difference?
A contact is a club member (athlete, parent, volunteer). A user is someone who logs into Paak to manage the club. A user is always linked to a contact, but not vice versa.
Last updated: May 13, 2026 ID :
help.getting-started.add-members