Volunteers keep amateur sports clubs running. Paak lets you track who helps, on which shifts, with what status — no WhatsApp groups or separate spreadsheets.
Add a volunteer
Any member can be declared a volunteer alongside their main role (parent, athlete, instructor). It's an additional hat, not a separate contact type.
- From the Operations menu, click Volunteers.
- Click "Add a volunteer".
- Pick an existing contact (or create one) then record their availability and interests (refreshments, transport, scorekeeping, stand, etc.).
- Default status is Active. Switch to Inactive for temporary pauses (move, injury, long absence).
Roles and permissions
A volunteer can be linked to one or more recurring roles — e.g. "Refreshments lead", "U13 driver", "Saturday stand". Roles let you:
- Quickly filter "who can help?" for an event.
- Send targeted call-ups via segmented newsletters.
- Track per-volunteer engagement history (for tax certificates or AGM reports).
Shifts and scheduling
For one-off events (tournament, open day, travel), create a shift on the event detail and invite the relevant volunteers. They confirm in one click via the signed link emailed to them — exactly like match call-ups.
If your volunteers supervise minors (training, travel, prolonged-contact events), they fall under the French law of 8 March 2024 — background checks. Paak tracks this on the Compliance side.
FAQ
Does a volunteer need a Paak account?
No. A volunteer is a contact, not a user. If you want them to access the dashboard (e.g. to manage the refreshments themselves), invite them separately from Settings → Team with the Staff role.
Can I edit volunteers in bulk?
Bulk edits (status, role) are available on Paak Pro via the Volunteers list bulk operations.
How do I export my volunteer list?
"Export" button at the top of the Volunteers list. CSV format, useful for tax certificates (French volunteering tax deduction) or AGM reports.
Last updated: May 13, 2026 ID :
help.volunteers.manage-volunteers