Billing and invoices

SUBSCRIPTION Reading time : 2 min Updated September 21, 2026
Paak subscriptions are paid monthly or once a year (cheaper), via Mollie. Payment by card, Bancontact, iDEAL or SEPA direct debit.

What to know

  • Monthly or once a year: you pick the rhythm when you pay. The year costs less than 12 months. Debited on the anniversary of your subscription.
  • Changing the rhythm: any time, from the Subscription page in your dashboard: nothing to pay that day, the new rhythm starts at the next renewal, and you can cancel until then.
  • Free trial: each paid plan (One and Pro) offers its own 14 days of trial. You can try both back-to-back, no debit before each trial ends.
  • No commitment: cancel any time from the Subscription page.
  • Extra seats: billed per seat on your subscription's cycle: €3/seat/month (Paak One) or €5/seat/month (Paak Pro), i.e. ×12 on an annual plan (no annual discount on seats). Adding a seat mid-cycle is prorated to the rest of the current period, then it renews together with your subscription.
  • Currency & VAT: Swiss clubs are billed in CHF, Swiss VAT (8.1% MWST) included; clubs in euro countries are billed in € with no VAT (service exported from Switzerland, reverse charge by the customer, art. 8 para. 1 LTVA). The price shown is the amount charged.

Cancel your subscription

  1. From Management, open Subscription.
  2. Click "Cancel Subscription".
  3. Your subscription stays active until the end of the current period, then switches to Free.

Your data is never deleted on switch to Free. If you exceed Free limits (100 members, 3 teams, 1 sport), you can't create new ones but existing data stays accessible.

FAQ

Can I get an invoice?
Yes. Each payment automatically triggers an invoice by email that serves as the official invoice: it shows the issuer (Emmara, CHE-309.503.616 VAT), the net amount, the VAT (for Swiss clubs) and the total. Your payments are also available in your Mollie dashboard.
What payment methods are accepted?
Card (Visa, Mastercard), Bancontact, iDEAL and SEPA direct debit. More may be available by country.
Can I switch between monthly and annual payment?
Yes, from the Subscription page in your dashboard. Nothing is charged the day you switch: your club keeps paying as today until the next renewal, then moves to the new rhythm. You can cancel the change until then.
What happens on payment failure?
Mollie retries automatically and Paak warns you on days 3, 7 and 14. If nothing has gone through by day 21, your club goes back to the free plan; update your payment method to subscribe again.
Last updated: September 21, 2026 ID : help.subscription.billing