Paak tells you things two ways. The bell, at the top of the dashboard, speaks to you and your staff. Email speaks to your members, and to you for what cannot wait until your next login. Members have no bell: they receive emails and find everything in their member space.
The bell: what rings it
The red badge counts what you have not seen yet. Open the bell to read the news; closing it marks everything as read. "View all" opens the full page, with an "unread only" filter and the history. The cross deletes a notification.
Two audiences. Everyone: every person with dashboard access, administrators and invited coaches. Administrators: the club's administrators only, for everything about money and your Paak subscription.
| Moment | Who sees it | What the bell says |
|---|---|---|
| Your members | ||
| A member registers online (alone or as a family) | Everyone | Name, team, season, and how the fee is handled: payment link sent, to collect offline, deferred, or nothing due. Link to the contact card. |
| A member updates their details from their member space | Everyone | Who changed what, link to contacts. |
| A member uploads a document | Everyone | "Document to review", link to documents. |
| A volunteer signs up for a slot (from their space or from the dashboard) | Everyone | The name and the slot. |
| Money | ||
| An online payment arrives (fee, family cart, equipment) | Administrators | Who paid how much. |
| A member authorises the automatic debit, or a debit fails | Administrators | Name, amount, rhythm; on failure, the reason. |
| An accepted payment pushes the club past its plan's member limit | Administrators | At most once a week. |
| Deadlines | ||
| A qualification expires (licence, diploma, certificate) | Everyone | 30, 14 and 7 days before, and on the day. |
| A medical certificate expires | Everyone | 30, 14 and 7 days before, and on the day. |
| A membership reaches its end date | Everyone | 30, 14 and 7 days before, and on the day. |
| A deadline in your club planner is coming up (Paak One and Pro) | Everyone | 30, 14 and 7 days before, and on the day, one notification per deadline. |
| A piece of equipment reaches its expiry date (rope, harness, safety gear) | Everyone | 30, 14 and 7 days before, and on the day. |
| Youth+Sport closing (Swiss clubs) | Everyone | 30, 14, 7 and 2 days before, and the day after the deadline. |
| Sponsorships expire within 30 days | Administrators | Every Monday, one notification for all of them. |
| During the season rollover, qualifications or sponsorships to renew before next season ends | Everyone (qualifications) · Administrators (sponsorships) | One notification per family, with the first names. |
| Your Paak subscription | ||
| Your trial starts, reaches 7 days from the end, 3 days, ends | Administrators | One notification per step. |
| Your subscription payment is overdue | Administrators | At most once a week. |
| Your subscription charge fails | Administrators | A reminder on day 3, day 7 and day 14; on day 21 without payment, your club moves back to the free plan. A notification when the payment goes through. |
| Cancellation, reactivation, plan change scheduled or cancelled, seats added | Administrators | What changes and when. |
| Your plan is almost full: 80% of admin seats, 90% of members or teams | Administrators | At most once a month, per limit. |
| Paak offers you seats or teams | Administrators | The number, never billed. |
| Sessions | ||
| A session stayed "live" with no activity for 3 hours | Everyone | Paak closes it and says so; recorded scores are kept, no result is invented. |
| Your club | ||
| Your association is verified, or verification is rejected | Administrators | On rejection, the reason. |
| Mollie is connected | Administrators | What becomes possible, link to the Mollie page. |
| You invite a collaborator | Administrators | Who invited whom, with which role. |
| A club joins Paak through your referral link; your credit is applied | Administrators | The club's name, then the credited days. |
| The season rollover is finished | Administrators, and each coach for their teams | Complete, completed with issues, or failed; the coach sees their own team list. |
| A drill proposed to the community is published or not accepted | The drill's author | The drill's name; on rejection, the reason. |
| A sponsorship is created, renewed, or all its counterparts are delivered | Administrators | The sponsor's name and the amount. |
What your members receive by email
Every email goes out in your club's name, in the member's language, with your logo if you added one. Reminders are set under Settings → Automations (see Automatic reminders).
| Moment | The email they receive |
|---|---|
| They register online | The confirmation, with the link to their member space and, if a fee is due, the payment link or your club's instructions. If nothing is due: a welcome email. |
| They sign the waiver | A copy of what they signed. |
| They pay online | A receipt (fee or equipment). |
| You send them a payment link (fee, cart, equipment) | The link, with the amount. |
| Their fee stays unpaid (Paak One and Pro) | A reminder after a grace period, then spaced out: Gentle 21 days then every 14 · Standard 14 then 7 · Firm 7 then 4. You pick the intensity, or your own delays. |
| Equipment to pay stays unpaid (Paak One and Pro) | A reminder at the same pace. |
| Automatic debit | The setup (link), the mandate confirmation, a notice 5 days before each debit, and the failure of a debit if there is one. |
| You send a call-up | The call-up, with the button to answer. |
| They confirmed attendance at a session | A reminder in the 24 hours before the session. |
| They hold a session pass | The count after each counted session, with the remaining balance. |
| Their qualification or medical certificate expires (Paak One and Pro) | A reminder 30, 14 and 7 days before, and on the day. |
| You ask them for a renewal or a certificate | The request, with the link. |
| They log into their member space | The login link or the one-time code. |
What you receive by email
These emails exist because you are not necessarily in Paak at the right moment. Advice emails are limited to one a day for your club.
| Moment | The email you receive |
|---|---|
| A member registers online | An email to your club's address at every registration, on top of the bell. |
| A piece of equipment reaches its expiry date | An email to your club's address at each milestone (30, 14, 7 days before, on the day). |
| Your trial is ending | 7 days before the end, 3 days before, then at the end. |
| Your plan is almost full | 80% of seats, 90% of members or teams; at most once a month per limit. |
| Your subscription charge fails | An email on day 3, day 7 and day 14, then on day 21 when your club moves back to the free plan; a confirmation when the payment goes through. |
| A deadline in your club planner is coming up (Paak One and Pro) | 7 days before and on the day. |
| Your subscription is charged | The invoice. |
| You cancel | The confirmation, with the date access ends. |
| Your association's verification is rejected | The reason and how to fix it. |
| Youth+Sport closing (Swiss clubs) | 7 and 2 days before, and the day after the deadline. |
| The season rollover is finished | The step-by-step report, to the person who launched it; an email to each coach with their teams. |
| Referral | A club joins Paak through your link; your credit is applied; the referred club is told about its free month. |
| You invite a coach (French clubs) | They receive the information about the honorabilité check. |
| A login from an unknown device | A security alert. |
| Export or deletion of your data | A confirmation. |
| Your first weeks, and before a new season | A few advice emails, at most one a day. |
What no longer goes by email
These moments go through the bell only, because you just did the action yourself in Paak:
- your trial starts;
- you reactivate your subscription, schedule or cancel a plan change, add seats;
- you connect Mollie;
- your association is verified.
Cancellation, the invoice, a rejected verification and everything about your members still arrive by email.
Tune and follow
- Settings → Automations: choose the reminder intensity (Gentle, Standard, Firm), switch an automation off, or pause the reminders for one member.
- Activity: "What Paak sends" lists, over 30 days, every email that went out in your club's name.
- The bell: open it, read, close it. "View all" keeps the history.
FAQ
Does my coach see payments in their bell?
No. Money and your Paak subscription are visible to administrators only. A coach sees registrations, uploaded documents, volunteers, deadlines and the season rollover.
How do I clear the red badge?
Open the bell, then close it: everything is marked as read. The cross deletes a notification for good.
How long do notifications stay?
Information disappears after 90 days. A warning (overdue payment, failed debit, deadline coming up) stays until you have seen it.
Can I choose which emails I receive?
No per-person setting yet. The emails sent to your members are set under Settings → Automations.
Do my members have a bell?
No. They receive emails and find their situation (fee, sessions, documents) in their member space.
Last updated: September 16, 2026 ID :
help.communication.notifications