Automatic debits for membership fees

How it works

• Monthly plan: the plan amount is debited every month until the season ends.
• Payment in N instalments (annual or seasonal plan): the fee is split into N equal instalments. The first is paid the day the member authorises, the remaining N−1 monthly.
• Debits run through your Mollie account — the money lands with you, exactly like a classic payment link. Paak never stores the member's IBAN.
• Every debit shows up under Payments and feeds your accounts automatically.

Create the plan

1. Under Settings → Membership types, create or edit a plan.
2. For a monthly debit: pick the “Monthly” frequency and enter the monthly amount as the price.
3. For instalments: keep the “Annual” (or “Per season”) frequency, enter the total price and choose “In 3 instalments”, “In 10 instalments”… in the Payment in instalments field.

Choose the debit day

1. Open Settings → Payments, card “Automatic debits”.
2. Choose a debit day (1st to 28th): it applies to all your members. Without a choice, each member is debited on the day of their first payment.
3. If the card asks you to reconnect Mollie, do it once: automatic debits need new permissions (customers, mandates, subscriptions) that your original connection did not include. Nothing else changes.

Send the link to the member

1. Open the member's membership page (Memberships or Payments menu).
2. On a monthly or “in N instalments” plan the button reads “Send the debit setup link”. Click it.
3. The member gets an email and chooses: SEPA Direct Debit (they enter their IBAN once) or card (they pay the first fee by card; the next ones are debited from that card).
4. The first fee is paid right away. The next debit goes out on the chosen day of the following month, then every month.

What the member sees, what you see

• The member receives a confirmation (amount, day, mandate reference), then an email a few days before every debit. If a debit does not go through, they are told.
• You see on the membership page: the debit status, the next date, how many instalments are done, the account used (masked). The Payments page sums up active debits and those due within 30 days.
• A SEPA debit takes several business days to be confirmed by the bank: it first shows “pending”, then “paid”.
• A failed debit excludes nobody: the membership turns to “payment failed”, you are notified, and you decide what happens next with the member. The authorisation stays valid for the following debits.

FAQ