What it's for
A supervisor must know what to do in case of an injury, a collapse, or an evacuation, and the club must be able to trace what happened. The emergency module centralises your instructions and your incident history, so the information doesn't depend on a single person.
Configure your protocols
Open Emergency protocols in the menu (in the mobile app: the Menu tab). The page first shows your country's emergency number, with a button that calls it, then the four situations. Each one opens on a numbered list of steps.
To begin with, Paak provides starting steps for each situation. A club administrator can replace them with the club's own through "Adapt for my club": edit the text of each step, add some, remove some, change their order, and add a detail under any step (where the defibrillator is, who to warn, where to gather). "Go back to the Paak steps" restores the starting list. Coaches and staff read the page; they cannot change it.
The emergency number is shown only for the countries where an official source confirms it. If it does not appear for your country, write it in your club's steps.
Log an incident during a session
When an incident occurs during a session, you can log it: incident type (injury, weather, facility…), severity, person concerned, actions taken. The incident stays attached to the session for a clear record.
Link with the concussion protocol
A blow to the head deserves specific follow-up. From an injury incident, or directly from the athlete profile, you can open a concussion protocol: it computes a recovery stand-down and shows a "do not play" alert until a doctor authorises the return.
FAQ
Are protocols the same for every sport?
Yes: the steps apply to the whole club, whatever the sport. If a sport needs a specific step, write it in your club's steps. The concussion protocol adds default windows from the rugby protocol (a recognised reference for contact sports).
Does Paak call emergency services for me?
No. Paak centralises your instructions and history; it does not replace emergency services or medical judgement.
help.compliance.emergency-protocols